Part Time Tasting Room Host / Wine Educator

Dry Creek Vineyard
Job Description
Part Time Tasting Room Host / Wine Educator
Posted: May 14, 2019

SUMMARY:  Promote the sale of wine and non-wine merchandise, enhance Dry Creek Vineyard company image and provide exceptional customer service.
 
DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
 
SALES AND SERVICE (60%)
  • Greet all guests promptly and warmly.
  • Create a memorable experience for all guests who enter the property.
  • Build relationships with guests.
  • Be consistently professional in all communication; verbal, written and non-verbal.
  • Pour wine and educate guests on wine, winemaking techniques, and winery history.
  • Promote the sale of wine, tasting and tour experiences and non-wine retail merchandise.
  • Promote and sell club memberships.
  • Collect guest contact information.
  • Answer inquiries, offer suggestions and provide information regarding our property, special events and local attractions.
  • Respond to guest inquiries and concerns promptly and with courtesy.
  • Keep informed with ABC regulation and adhering to established policies and procedure regarding the handling and service of alcoholic beverages.
  • Keep informed with state shipping laws in regards to the sale and shipment of wine.
  • Conducts guided tours and private tastings as needed.
  • Represents winery at outside functions as needed.
 
DAILY OPERATIONS (40%)
  • Ensure smooth daily operations; including effective and appropriate communication with team members and tasting room management.
  • Perform opening and closing duties.
  • Handle routine purchasing transactions, which include operating a point of sale unit and accounting of daily sales.
  • Maintain a clean and professional looking tasting room and bar.
  • Assists with display and stocking of retail items and wines as needed.
  • Assists with hospitality special events as needed.
  • Answers phone and executes phone orders.
  • Participate in end of day clean up which includes the cleaning and stocking of the customer/outside bathrooms.
  • Maintain clean and organized case goods area.
  • Maintain clean and organized retail sales storage area.
  • Perform other duties as assigned by manager.
  • Work as a positive team member.
 
QUALIFICATIONS:
  • Exceptional customer service skills.
  • Strong sales skills.
  • Knowledge of wines and wine production.
  • Knowledge of basic beverage service.
  • Excellent written and oral communication skills.
  • Excellent presentation skills.
  • Strong organizational, problem-solving, and analytical skills.
  • Ability to manage priorities and workflow.
  • Professional appearance and demeanor.
  • Ability to handle a large work threshold.
  • Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
  • Ability to understand and follow written and verbal instructions.
  • Understand and respond to a diverse population.
 
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is frequently required to do the following:
 
  • Stand and walk for long periods of time.
  • Ability to lift 35-50 pound case of wine both frequently and repeatedly.
  • Use hands to finger, handle, or feel.
  • Must be able to taste, smell, talk, hear, and see.
  • Load and use/push a hand truck (dolly) frequently.
  • Able to reach with hands and arms frequently and repeatedly.
  • Frequently required to stoop, kneel, bend, or crouch.
 
 
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
  • Work is mainly performed in a tasting room/winery/cellar.  The individual is occasionally exposed to fumes or airborne particles relative to normal cellar processes. 
  • Noise levels are usually low to moderate.
 
Please send resume and cover letter to roberc@drycreekvineyard.com
 
 
 
Contact Information

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